Effective Date: June 6, 2026 | Website: www.hvaccharlottepro.com

HVAC Charlotte Pro (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we may share it, and the choices available to you when using our website or services.

Information We Collect

We may collect information that you voluntarily provide when requesting service, contacting us, completing forms on our website, or communicating with our team. This information may include your full name, service address, billing address, phone number, email address, and details regarding your HVAC system or service request.

Payment information may also be collected during transactions. Payments are processed through secure third-party payment providers, and we do not store complete credit card information on our systems.

We may maintain records of service history, equipment information, estimates, invoices, and communications related to previous service visits.

When you visit our website, certain information may be collected automatically, including your IP address, browser type, operating system, device information, pages viewed, time spent on the website, referring websites, and search terms used to locate our services. We may also use cookies and similar technologies to improve website functionality and user experience.

How We Use Your Information

We use collected information to schedule, dispatch, confirm, and complete service appointments. Information may also be used to process payments, generate invoices, maintain service records, and provide customer support.

We may use your information to send appointment confirmations, technician arrival updates, service reminders, maintenance notifications, warranty-related communications, customer satisfaction surveys, and promotional messages. You may opt out of marketing communications at any time.

Information may also be used to improve our website, analyze visitor behavior, enhance our services, protect against fraud, enforce our policies, and comply with applicable federal, North Carolina, and local laws and regulations.

How We Share Your Information

We do not sell, rent, or trade your personal information.

Information may be shared with employees, technicians, dispatch personnel, contractors, and service partners when necessary to provide requested services. We may also share information with payment processors and technology providers that assist with billing, scheduling, communications, website hosting, analytics, and related business operations.

Where required for permitted work, information may be provided to the City of Charlotte, Mecklenburg County, or other governmental authorities. We may also disclose information when required by law, court order, legal process, or to protect our legal rights, property, employees, customers, or the public.

Data Retention

We retain personal information only for as long as necessary to provide services, maintain business records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

Service records, invoices, estimates, and related business documentation may be retained for several years in accordance with applicable business, tax, insurance, and regulatory requirements.

Your Privacy Rights

Depending on applicable law, you may have the right to request access to personal information we maintain about you, request correction of inaccurate information, request deletion of information where permitted by law, and opt out of marketing communications.

Certain information may be retained where required to fulfill legal obligations, resolve disputes, prevent fraud, or enforce agreements.

To exercise any privacy-related request, please contact us using the information provided at the end of this policy.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Security measures may include encrypted website connections, secure payment processing, restricted access controls, and other industry-standard protections. While we take reasonable steps to protect information, no method of transmission or storage can be guaranteed to be completely secure.

Children’s Privacy

Our services and website are intended for adults and are not directed toward children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take appropriate steps to remove it.

Third-Party Websites

Our website may contain links to third-party websites, including manufacturer websites, financing providers, and other external resources. We are not responsible for the privacy practices, content, or policies of those third-party websites. We encourage users to review the privacy policies of any external websites they visit.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or business operations.

Any updates will be posted on this page with a revised effective date. Continued use of our website or services after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

Email: info@hvaccharlottepro.com

Address: Tyvola Rd, Charlotte, NC 28217, United States

Website: www.hvaccharlottepro.com